4). Common Mistakes in Customer Service

Hi, every one ,today I talk about the common mistakes in customer service so, it's has many mistake for customer service. Making customers happy and creating a loyal clientele doesn’t have to be costly. Simply avoiding some common customer service mistakes can make a big impact on sales. I talked to small business owners and experts about some of the common customer service mistakes small businesses.

I will be for example have 5 sample in the important for you.

First, Failing to Listen: Business owners often start by explaining all the services their business offers without waiting to hear what the customer needs. the customer’s needs off the bat instead of overwhelming them with all the products and services that the business offers and specific of the products and services that the business.

Second, Using Technical Jargon: The using jargon is common for businesses that offer technical services like car or computer repair. Many customers aren’t familiar with the jargon associated with the technical products and feel lost and confused with all the terminology. Customers feel more comfortable using your service when you use terms they understand.

Third, Failing to Share Information Internally: Even if you’re a small business, chances are that more than one employee might deal with the same customer. That is the employees often fail to share customer information with each other. It can be exasperating for a client to have to repeat the issue to every employee with whom they interact.

Fourth, Ignoring the Impact of Economic Fortors: Many businesses fail to factor in external factors like an economic downturn when selling to customers. And the business owners should consider how the downturn has affected consumer spending when targeting customers. For example, some car dealers push luxury cars on customers instead of offering specials on more economical models with high mileage

The last, Forgetting to Follow Up: Following up via email about certain services or products the customer was interested in helps build long-term relationships and increase sales. Be proactive in asking customers if they would like to get on a mailing list or a newsletter.

If you follow to the five sample so, I think it can help you as well. And, it some sample can improve to development your smell business as well.